PRIVACY POLICY

01. INFORMATION WE COLLECT

When you contact us or make an enquiry or booking through our website, WhatsApp, or social-media channels, we may collect information such as:

• Name
• Mobile/phone number
• Activity selected
• Date of activity
• Number of persons
• Rafting route
• Messages or other information you voluntarily provide

We only request information that is reasonably necessary to respond to your enquiry, arrange your activity, communicate with you, and manage your booking.

02. HOW WE USE YOUR INFORMATION

We may use the information you provide to:

• Respond to booking and adventure enquiries.
• Communicate with you regarding your requested activity.
• Confirm or manage bookings.
• Provide information about our adventure activities.
• Contact you regarding changes, availability, timing, or other booking-related matters.
• Improve our website and customer service.
• Respond to messages received through Instagram, Facebook, WhatsApp, or other communication channels.
• Comply with applicable legal or regulatory requirements.

We do not sell your personal information to third parties.

03. WHATSAPP COMMUNICATION

Our website and social-media pages may allow you to contact us through WhatsApp.

When you choose to contact us through WhatsApp, information that you provide may be transmitted through WhatsApp and processed according to WhatsApp's own terms and privacy practices.

We use WhatsApp primarily for customer communication, booking enquiries, availability, and adventure-related information.

04. INSTAGRAM AND FACEBOOK

Thrills Ora maintains and operates social-media profiles/pages under the Thrills Ora name, including Instagram and Facebook.

You may interact with us through these platforms by sending messages, commenting on posts, responding to content, or otherwise contacting us.

If you contact us through Instagram or Facebook, we may receive information associated with your interaction, such as your profile name, username, message, comments, or other information that you choose to provide.

Your interactions with Instagram and Facebook are also subject to the privacy policies, terms, and settings of those platforms. We do not control how Meta or its services independently collect or process information.

We recommend reviewing the privacy settings and privacy policies of Instagram and Facebook when using these services.

05. SOCIAL-MEDIA CONTENT AND PHOTOS

We may publish photographs, videos, promotional content, customer experiences, or adventure-related content on our website and social-media pages.

We will make reasonable efforts not to publish personal information without appropriate permission where such permission is required.

If you believe that your photograph, video, name, or other personal information has been published by us and you would like it reviewed or removed, you may contact us using the contact details below.

06. SHARING OF INFORMATION

We may share or provide access to information when reasonably necessary to operate our services, communicate with customers, manage bookings, or comply with applicable legal requirements.

Our services may involve third-party platforms such as:

• WhatsApp
• Instagram
• Facebook
• Website hosting and technical service providers
• Other service providers that may be introduced in the future

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

07. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies or similar technologies that are necessary for website operation, security, functionality, or performance.

Some WordPress features, hosting services, third-party integrations, embedded content, social-media services, or future analytics/advertising services may use cookies or similar technologies.

At present, we do not intentionally use Google Analytics.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

08. GOOGLE SEARCH CONSOLE

We use Google Search Console to monitor and understand how our website appears in Google Search and to identify technical issues affecting the website.

Google Search Console is not used by us to collect booking information from customers.

09. FUTURE ANALYTICS, META PIXEL AND ADVERTISING

We may use analytics, social-media, advertising, or similar technologies in the future to understand website usage, improve our services, promote our adventure activities, or measure advertising performance.

This may include technologies such as Meta Pixel (Facebook/Instagram Pixel), Google Analytics, or similar services.

At present, Meta/Facebook/Instagram Pixel is not intentionally installed on our website. If we introduce such technologies, they may collect certain technical or usage information through cookies or similar technologies.

This Privacy Policy may be updated when new tracking, analytics, advertising, payment, or booking technologies are introduced.

10. DATA SECURITY

We take reasonable steps to protect personal information provided to us against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or through our website or third-party platforms.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including managing enquiries and bookings, maintaining appropriate business records, resolving disputes, and complying with applicable legal requirements.

The actual retention period may vary depending on the nature of the information and the purpose for which it was collected.

12. CHILDREN'S PRIVACY

Our website and services are not specifically directed toward children.

We do not knowingly request personal information from children for independent bookings or enquiries. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and address the matter.

13. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request information about personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where legally applicable.
• Withdraw consent where processing is based on consent.
• Ask questions about how your information is being used.
• Request review or removal of certain content containing your personal information.

To make a privacy-related request, please contact us using the details provided below.

14. THIRD-PARTY WEBSITES AND SERVICES

Our website and social-media pages may contain links to or integrations with third-party websites and services, including WhatsApp, Instagram, Facebook, and other platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites and services.

Your use of third-party platforms is subject to their own terms and privacy policies.

15. INTERNATIONAL VISITORS

Our services are currently primarily offered to customers in India.

In the future, Thrills Ora may accept bookings and enquiries from customers outside India, including international visitors.

If we provide services to international customers, personal information may be processed or transferred in accordance with applicable laws and the requirements of the relevant services and platforms.

16. CHANGES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy from time to time to reflect changes in our services, website features, social-media activities, technology, legal requirements, or business practices.

Any updated version will be posted on this page with a revised “Last Updated” date.

We encourage you to review this page periodically for the latest information.